Michele Hodecker

Project details

  • Digital strategy

  • Paid Media

  • Conversion optimisation

  • Marketing support

  • Partnership (@Meta)

About Havan:

Havan was founded in 1986 and is one of the biggest department stores in Brazil. It has a presence in 17 states and employs 20,000 people. The chain operates 120 megastores throughout the country and offers more than 100,000 products to its customers.

Objective:

The brand had two goals. The first was to measure the impact of ad campaigns on offline purchases resulting from ads on Facebook. The second was to improve digital campaigns by using offline data through Facebook ads.

This involved creating a custom audience to retarget people who had interacted with the brand through offline channels, with the aim of boosting physical sales.

Project details

  • Digital strategy

  • Paid Media

  • Conversion optimisation

  • Marketing support

  • Partnership (@Meta)

About Havan:

Havan was founded in 1986 and is one of the biggest department stores in Brazil. It has a presence in 17 states and employs 20,000 people. The chain operates 120 megastores throughout the country and offers more than 100,000 products to its customers.

Objective:

The brand had two goals. The first was to measure the impact of ad campaigns on offline purchases resulting from ads on Facebook. The second was to improve digital campaigns by using offline data through Facebook ads.

This involved creating a custom audience to retarget people who had interacted with the brand through offline channels, with the aim of boosting physical sales.

Project details

  • Digital strategy

  • Paid Media

  • Conversion optimisation

  • Marketing support

  • Partnership (@Meta)

About Havan:

Havan was founded in 1986 and is one of the biggest department stores in Brazil. It has a presence in 17 states and employs 20,000 people. The chain operates 120 megastores throughout the country and offers more than 100,000 products to its customers.

Objective:

The brand had two goals. The first was to measure the impact of ad campaigns on offline purchases resulting from ads on Facebook. The second was to improve digital campaigns by using offline data through Facebook ads.

This involved creating a custom audience to retarget people who had interacted with the brand through offline channels, with the aim of boosting physical sales.

Project details

  • Digital strategy

  • Paid Media

  • Conversion optimisation

  • Marketing support

  • Partnership (@Meta)

About Havan:

Havan was founded in 1986 and is one of the biggest department stores in Brazil. It has a presence in 17 states and employs 20,000 people. The chain operates 120 megastores throughout the country and offers more than 100,000 products to its customers.

Objective:

The brand had two goals. The first was to measure the impact of ad campaigns on offline purchases resulting from ads on Facebook. The second was to improve digital campaigns by using offline data through Facebook ads.

This involved creating a custom audience to retarget people who had interacted with the brand through offline channels, with the aim of boosting physical sales.

Challenge

Facebook invited Havan to have exclusive access to their offline solution before any other brand in Brazil. Their major challenge was to be the first company to work with offline conversion without having any previous information on how this strategy had performed on the platform in the country.

On the other hand, this offer could be an opportunity to increase the brand's offline sales in physical stores through ads. Therefore, Havan needed to analyze the strengths and weaknesses of this proposal before embracing the risk of investing money into this solution without any guarantee of success.

Despite this, Havan saw it as a potential feature on the platform that could be useful in their future digital marketing strategy to increase sales and to help measure the return on investment. Consequently, Havan concluded that the challenge was worth the effort for their brand strategies.

Challenge

Facebook invited Havan to have exclusive access to their offline solution before any other brand in Brazil. Their major challenge was to be the first company to work with offline conversion without having any previous information on how this strategy had performed on the platform in the country.

On the other hand, this offer could be an opportunity to increase the brand's offline sales in physical stores through ads. Therefore, Havan needed to analyze the strengths and weaknesses of this proposal before embracing the risk of investing money into this solution without any guarantee of success.

Despite this, Havan saw it as a potential feature on the platform that could be useful in their future digital marketing strategy to increase sales and to help measure the return on investment. Consequently, Havan concluded that the challenge was worth the effort for their brand strategies.

Challenge

Facebook invited Havan to have exclusive access to their offline solution before any other brand in Brazil. Their major challenge was to be the first company to work with offline conversion without having any previous information on how this strategy had performed on the platform in the country.

On the other hand, this offer could be an opportunity to increase the brand's offline sales in physical stores through ads. Therefore, Havan needed to analyze the strengths and weaknesses of this proposal before embracing the risk of investing money into this solution without any guarantee of success.

Despite this, Havan saw it as a potential feature on the platform that could be useful in their future digital marketing strategy to increase sales and to help measure the return on investment. Consequently, Havan concluded that the challenge was worth the effort for their brand strategies.

Challenge

Facebook invited Havan to have exclusive access to their offline solution before any other brand in Brazil. Their major challenge was to be the first company to work with offline conversion without having any previous information on how this strategy had performed on the platform in the country.

On the other hand, this offer could be an opportunity to increase the brand's offline sales in physical stores through ads. Therefore, Havan needed to analyze the strengths and weaknesses of this proposal before embracing the risk of investing money into this solution without any guarantee of success.

Despite this, Havan saw it as a potential feature on the platform that could be useful in their future digital marketing strategy to increase sales and to help measure the return on investment. Consequently, Havan concluded that the challenge was worth the effort for their brand strategies.

My role

As part of my responsibilities for this project, I handled paid media and social media. I approved the budget contract with my marketing manager and helped set goals for the project. I also developed an offline conversion solution strategy with our digital marketing team. During the project, I assisted the IT team and Facebook in keeping the tests running on Havan's account during the API implementation in the platform. Additionally, I created custom audiences for the ad campaign and was responsible for the ads campaign and content on Facebook from start to finish. I also helped upload offline sales and measured the results of the campaigns, reporting the correlation between Havan's offline sales and ads on Facebook. Finally, I presented the results to the company's directors.

Strategic solution:

To achieve Havan’s goal, we created campaigns with different objectives and formats to increase sales in our physical stores

Here are the steps by steps for the strategy:

  1. Integration of the Offline Conversion API.

  2. Creation of content and paid media campaigns on the platform for the products Havan needed to promote.

  3. Tracked the performance of the ad campaigns on Facebook.

  4. Uploaded offline sales.

  5. Reported the match between deals and ads.

As Facebook knew who had been impacted by the ads and Havan had data on offline sales from the same period, the strategy was to combine this information using the offline conversion solution to measure the results of the investments.

Conclusion

Overview

By using the Offline Conversions API, Havan was able to match transaction data from their customer database with Ads Reporting from Meta. This helped Havan gain real-time insights into the effectiveness of its ads.

After installing and using the API for offline conversion solutions, they achieved a 190x return on investment on the platform. Meta used this project in Brazil as a case study for offline conversion solutions on Facebook, and this strategy resulted in increased physical sales through social media advertising. 😊


Learnings

As a paid and social media professional, I had the opportunity to lead a project that not only enhanced my knowledge of campaign structures, but also improved my analytical skills in building, testing, and optimizing social media performance. Working alongside the digital marketing team, I am proud to have contributed to the project's success and achieved great results. It was a fantastic opportunity to grow professionally and personally. 😊

I'm happy to hear from you, if you want to reach out for a chat!

I'm happy to hear from you, if you want to reach out for a chat!